Common Questions and What to Expect
As a local, award-winning, women-owned practice, we are proud that more than 90% of our clients find us through a referral, whether that's a family member, friend, or trusted healthcare provider.
We are not a national platform or a staffing agency.
We are a practice rooted in the communities we serve, with clinicians who live and work right where you do.
Whether you are new to therapy or returning after a break, here are some common questions we hear.
We are here to help.
We are proud to call the Midwest home. We love the area, we love the people and we love our communities.
Equity, diversity, and inclusion are core values at Holistic Consultation.
We actively take an anti-racist stance and recognize that for all of our collective perspectives to make progress possible we:
- See the diversity of our community and wholly respect the dignity and worth of each person.
- Believe in creating safe, brave and transparent spaces for change.
- Recognize the current and historic systemic power struggles, tension, and inequities built into our local community and nationwide.
Holistic Consultation also:
- Boldly commits to offering equitable mental health services without discrimination, stigmatization and marginalization.
- Offers welcoming services in approachable and easy-to-understand way.
- Supports conversations of change, power and privilege both actively and passively.
- Makes every effort to be the best practice for clients and staff in terms of talent and diversity, recognizing the need for quality, consistency, and transparency.
Wondering how the therapy process unfolds and what's expected during sessions? Let's dive into it.
Our clients are remarkable individuals—smart, resilient, and committed. We customize our approach to cater specifically to your needs.
Here's what you can generally expect during your sessions:
- Exploring Your Present: We'll delve into the current events and challenges in your life, creating a safe space for open conversations.
- Uncovering Your History: Your personal history, relevant to the issue at hand, will be explored to understand journey.
- Progress and Insights: We'll review the progress made since our previous session and discuss any new insights, changes or updates.
There's power in the work we do together, as we explore, heal, and grow.
Your Privacy Matters: Our Commitment to Confidentiality
At Holistic Consultation, we take your privacy seriously, and we want you to feel confident in the confidentiality of your counseling sessions.
Rest assured, we adhere to all HIPAA guidelines to ensure the utmost privacy and security of your personal information. Should you ever choose to share your information with an outside agency or individual, we will require your authorization through a Release of Information form.
Our complete Privacy Policy is available here.
We provide services on self-pay basis which includes a time of service discount. A sliding fee discount application is also available for those who qualify.
We are also in network with Aetna, Anthem BCBS, Cigna, Medical Mutual, Ohio Healthy, Optum, OSU Student Health Insurance (Healthsmart), OSU Faculty & Staff Insurance (Luminare), Optum/United Healthcare at their contracted rates.
If you are interested in using Care Credit, more information can be found here.
A $125 fee will also apply for each medical record, client form and/or documentation letter requested. A copy of our complete financial policy can be found here.
Yes! Our sliding fee scale application can be found here.
The easiest way to see your therapist's availability, schedule or reschedule appointments is using our online portal.
Feel free to contact our office too, 614-607-0980.
We are happy to help.
We welcome guests in session. Both parties will simply need to complete this form.
Simple and easy.
Reach out anytime at 614-607-0980, use our Contact Us page or email us and we will be happy to make a switch.
At Holistic Consultation, we encourage you to address any questions or concerns you may have about your care.
If at any point you find yourself with questions or concerns regarding the quality of your care, our billing procedures, the safeguarding of your privacy, or preserving the dignity and preventing discrimination against each individual we serve, please reach out to us. You can contact us at 614-607-0980 or via email.
Rest assured, all reports are kept strictly confidential.
We're local. Our clinicians live and work in the same communities we serve, so they understand the resources, referrals, and daily realities of your world, not a remote contractor working from an app.
Our clinicians also stay with us roughly twice the national industry average, and about four times longer than the typical online platform therapist. That kind of stability means less turnover, more continuity, and a therapist who actually knows your history.
And your privacy matters here. Your records stay within our practice, reviewed only by the clinical team caring for you. That's a real point of difference: several major online platforms have faced public scrutiny and legal action over sharing client data with advertisers and other third parties.
Our model is built around relationship and stability, not volume and scale.
Our South Clintonville (Columbus) Office is located at:
3857 N. High St.
Columbus, OH 43214
Our North Clintonville (Columbus) Office is located at:
4400 N. High St.
Columbus, OH 43214
Our Public Square Office (Troy) is located at:
Public Square Office
405 Public Square, Suite #252
Troy, OH 45373
Our West Main Street Office (Troy) is located at:
314 West Main Street, Suite #103
Troy, OH 45373
Easy! Simply complete this online form and let your therapist know.
We can help! Simply complete this form.
Simply log into the Patient Portal to view your account or make a payment online.
Need to update your payment information? Simply complete this form.
Easy peasy.
Please contact 911, Netcare 614-276-2273, the National Suicide Hotline 800-273-8255 or visit your nearest Emergency Department.
Unfortunately, we do not offer ESA (Emotional Support Animal) Letters at this time. If you are interested in securing an ESA letter, please reach out to your Primary Care Physician.
Clients have the right to receive a Good Faith Estimate explaining how much medical care will cost.
Under federal law, health care providers need to provide clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. If you would like a Good Faith Estimate please reach out to us. We are happy to provide.
For more information about the right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Want to receive regular updates?
By subscribing you will be the first to know about exclusive insights, upcoming events and the latest news?
Join our community here.