Common Questions and What to Expect

We are proud to call the Midwest home. We love the area, we love the people and we love our communities.

Equity, diversity, and inclusion are core values at Holistic Consultation. We actively take an anti-racist stance and recognize that for all of our collective perspectives to make progress possible we:

• See the diversity of our community and wholly respect the dignity and worth of each person.
• Believe in creating safe, brave and transparent spaces for change.
• Recognize the current and historic systemic power struggles, tension, and inequities built into our local community and nationwide.

Tireless in our pursuit against racial and social injustice, Holistic Consultation also:

• Boldly commits to offering equitable mental health services without discrimination, stigmatization and marginalization.
• Offers welcoming services in approachable and easy-to-understand way.
• Supports conversations of change, power and privilege both actively and passively.
• Makes every effort to be the best practice for clients and staff in terms of talent and diversity, recognizing the need for quality, consistency, and transparency.

Our clients are smart, strong, resilient and also value relationships, authenticity and vulnerability. Because each person is different, we tailor our approaches to your specific needs.

In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session.

There is something very powerful about the connection and the work we do.

We comply with all HIPAA guidelines. You are asked to read these guidelines prior to your appointment, as well as, review our Privacy Policy which will be provided to you at your first session. Our Privacy Policy is also available online.

The information you provide is not shared with any other office or agency unless you have signed a "Release of Information" form allowing your information to be shared with an outside agency or individual.

We provide services on self-pay basis which includes a time of service discount. A sliding fee discount application is also available for those who qualify.

We are also in network with Aetna, Anthem, Cina Medical Mutual, Optum, OSU Student Health Insurance (Healthsmart), OSU Faculty & Staff Insurance (NGS Coresource/ Primecare/ Trustmark), Tricare and United Healthcare at their contracted rates.

A $30 fee will also apply for each medical record, client form and/or documentation letter requested. A copy of our complete financial policy can be found here.

Yes! Our sliding fee scale application can be found here.

Our TherapyPortal saves you time - see your therapist's availability, schedule or reschedule appointments online.

Feel free to also contact our office at 614-607-0980, use our Contact Us page or email us to schedule or let us know at least 24 hours in advance when you need to cancel or reschedule. Otherwise, the full session fee will apply.

We welcome guests in session. Both parties will simply need to complete this form.

Of course. Reach out anytime at 614-607-0980, use our Contact Us page or email us and we will be happy to make a switch.

Yes! Feel free to contact us anytime at 614-607-0980. Please leave a message and our Practice Manager will follow up within 1-2 days (most often the same day).

For a faster response, email us at [email protected]

Clients have the right to receive a Good Faith Estimate explaining how much medical care will cost. Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

Clients have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency medical item or service.

Make sure the health care provider gives you a Good Faith Estimate in writing at least 1 business day before a medical item or service. Clients can also ask their health care provider, and any other provider they choose, for a Good Faith Estimate before a scheduled medical item or service.

If clients receive a bill that is at least $400 more than the Good Faith Estimate, it can be disputed.

For questions or more information about the right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Quality and integrity are core values at Holistic Consultation.

Should you ever have concerns about the quality of your care, the integrity of our billing procedures, the protection of your privacy, or our commitment to uphold the dignity and protect against the discrimination of every individual we serve, you can contact us at 614-607-0980 or email [email protected]

All reports are confidential, may be made anonymously, and will be responded to if requested.