Common Questions and What to Expect
We are proud that over 80% of our clients find us through a family member, friend or another mental health provider.
If you're new or reconnecting after a break, here are some common questions. We're here to help.
We are proud to call the Midwest home. We love the area, we love the people and we love our communities.
Equity, diversity, and inclusion are core values at Holistic Consultation. We actively take an anti-racist stance and recognize that for all of our collective perspectives to make progress possible we:
- See the diversity of our community and wholly respect the dignity and worth of each person.
- Believe in creating safe, brave and transparent spaces for change.
- Recognize the current and historic systemic power struggles, tension, and inequities built into our local community and nationwide.
Tireless in our pursuit against racial and social injustice, Holistic Consultation also:
- Boldly commits to offering equitable mental health services without discrimination, stigmatization and marginalization.
- Offers welcoming services in approachable and easy-to-understand way.
- Supports conversations of change, power and privilege both actively and passively.
- Makes every effort to be the best practice for clients and staff in terms of talent and diversity, recognizing the need for quality, consistency, and transparency.
Wondering how the therapy process unfolds and what's expected of you during our sessions? Let's dive into it.
Our clients are remarkable individuals—smart, resilient, and committed to the values of authenticity, vulnerability, and meaningful relationships. We recognize that each person is unique, and that's why we customize our therapeutic approach to cater specifically to your needs.
Here's what you can generally expect during your sessions:
- Exploring Your Present: We'll delve into the current events and challenges in your life, creating a safe space for open dialogue.
- Uncovering Your History: Your personal history, relevant to the issue at hand, will be explored to gain a deeper understanding of your journey.
- Progress and Insights: We'll review the progress made since our previous session and discuss any new insights or revelations that have emerged.
The connection we forge in therapy is a profound and transformative experience. There's undeniable power in the work we do together, as we explore, heal, and grow.
"Your Privacy Matters: Our Commitment to Confidentiality"
At Holistic Consultation, we take your privacy seriously, and we want you to feel confident in the confidentiality of your counseling sessions. Rest assured, we adhere to all HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure the utmost privacy and security of your personal information.
Please be aware that the information you provide during your counseling sessions is strictly confidential and is not shared with any other office or agency without your explicit consent. We respect your autonomy and privacy, and should you ever choose to share your information with an outside agency or individual, we will require your authorization through a "Release of Information" form. Your trust and privacy are paramount to us, and we are committed to upholding the highest standards of confidentiality.
We provide services on self-pay basis which includes a time of service discount. A sliding fee discount application is also available for those who qualify.
We are also in network with Aetna, Anthem, Cigna, Medical Mutual, Optum, OSU Student Health Insurance (Healthsmart), OSU Faculty & Staff Insurance (NGS Coresource/ Primecare/ Trustmark), Tricare and United Healthcare at their contracted rates.
A $30 fee will also apply for each medical record, client form and/or documentation letter requested. A copy of our complete financial policy can be found here.
Our TherapyPortal saves you time - see your therapist's availability, schedule or reschedule appointments online.
Feel free to also contact our office at 614-607-0980, use our Contact Us page or email us to schedule or let us know at least 24 hours in advance when you need to cancel or reschedule. Otherwise, the full session fee will apply.
We welcome guests in session. Both parties will simply need to complete this form.
Clients have the right to receive a Good Faith Estimate explaining how much medical care will cost. Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
Clients have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency medical item or service.
Make sure the health care provider gives you a Good Faith Estimate in writing at least 1 business day before a medical item or service. Clients can also ask their health care provider, and any other provider they choose, for a Good Faith Estimate before a scheduled medical item or service.
If clients receive a bill that is at least $400 more than the Good Faith Estimate, it can be disputed.
For questions or more information about the right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
"Your Questions Matter: Our Commitment to Quality Care"
At Holistic Consultation, we hold the values of quality and integrity at the very core of our practice. We want you to feel empowered to address any questions or concerns you may have about your care.
If at any point you find yourself with questions or concerns regarding the quality of your care, our billing procedures, the safeguarding of your privacy, or our unwavering dedication to preserving the dignity and preventing discrimination against each individual we serve, please don't hesitate to reach out to us.
You can contact us at 614-607-0980 or via email. We want you to feel heard and supported. Rest assured, all reports are kept strictly confidential.
Your well-being is our top priority, and your questions matter to us.
Happy to help! You can find the Patient Portal link here.
Great. Simply complete this online form and let your therapist know.
Our Clintonville office is located at 3857 N. High St., in Columbus. The Campus Office is currently closed for renovations until Summer/Fall 2024.
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Unfortunately, we do not offer ESA (Emotional Support Animal) Letters at this time. If you are interested in securing an ESA letter, please reach out to your Primary Care Physician.
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